Inventory / Meter Reading Manager - South Africa
Job Description
Objectives:
Ensure a high quality of work and service and a high level of efficiency to the Company and our customers
Continuously work towards developing and growing the team towards efficient process discipline, increased skill and education, and the proactive interaction with customers
Ensures a high level of customer satisfaction
Meet / exceed on all assignments
Duties and Responsibilities:
Meter Readings
Co-Ordinate the gathering of meter readings on a monthly basis
Prepare a monthly meter reading calendar for the meter reading gatherers
Ensure the monthly mailshot is sent off timeously
All meter reading emails that have been bounced back to the server, must be sorted out on a monthly basis
Monitor the gathering of meter readings on a daily basis
Ensure the Microsoft Great Plains systems is updated correctly
Pull reports and identify new contracts and active contracts with no start meters and that start meter dates are correct on new contracts
Check the Pre-Bill Run and sort out any errors
Go through the not-read list and ensure that reasons supplied are valid and attend to reason that are not valid (eg. Not using machine - yet customer ordering toner, no longer have the machine - ascertain whereabouts of machine, etc)
Draw up a report on the Not-Read contracts on a monthly basis, with reasons, split report into sections, over-billing, not in use with reason for not in use and reflect whether billing is monthly /quarterly.
Draw up a list on a monthly basis, of all customers that are no longer using their machines for a period of two months or a quarter .
Monthly meeting with Operations Director before month end to go through over-billing and not using report.
Monthly report on the complete breakdown of the Bill Run – stats for the Management Pack
Attend to all manual invoicing on a monthly basis
Attend to all meter reading queries
Attend to all meter reading and connectivity credits and re-invoicing
Consistently meet Meter Billing Targets as set by Management
Manage and update any specials run on machines which have an effect on meter readings.
Inventory
GRV all consumables into the Great Plains System
Attend to all stock related adjustments
Co-Ordinate the Technicians Van Stock and Jhb Branch Van Stock and ensure that the stock balances and all discrepancies are investigated and dealt with within a reasonable period
Co-Ordinate all mini stock takes with Stores Manager / random checking of the integrity of information supplied and ensure that all discrepancies are dealt with with a reasonable period. A full report on the mini stock takes, reflecting reasons for the discrepancies needs to be presented to the Operations Manager.
Identify problem areas surrounding stock and present solutions to the Operations, Technical and Stores Managers, so that procedures within the relevant area can be adjusted
Posting of Invoices for consumable sales and service
Attend to all consumable stock credit notes
Attend to all stock related queries
General maintenance on the Stock module, closing of all old Purchase orders, making codes for obsolete stock or stock codes not being used in inactive.
Compile a list of obsolete stock
All consumable stock and equipment that is to be scrapped and / or written off must be signed off by the Managing Director
Scrapping of equipment and consumable stock on Great Plains.
Demo /Loan / Reserved Lists – monitor and compile month report for Management Pack
Run the Month End Stock process and attend to necessary balancing and reports required in respect of said process
Attend to the running of maintenance on Great Plains
Attend to the Demo Recon
Co-Ordinate the Financial Year End Stock Take and handle all aspects of same
Compile a full report on the findings and balancing of Stock Take for auditing purposes and present findings to the auditors – 2 x Formal Stock Takes per annum
Enable and maintain a positive and productive work environment
Inspire and motivate team members to deliver excellent customer service
Performs other duties, as assigned
Have excellent written, oral communication skill. Intermediate Excel and Basic Accounting skills
Attend to all staff related issues, appraisals, disciplinary, appointing new staff, etc
The position entails after hours and weekend work at times.
Key Performance Area:
Ability to work under pressure and meet deadlines
Good inter-personal, planning and organizational skills
Have a systematic approach and prioritize logically
High level of accuracy and meticulous
Show initiative and improve systems where necessary
Report any abnormal / suspicious behaviour
