Personal Lines Underwriter - Cape Town
Full job description
Personal Lines Underwriting: High Net Worth
Provide stakeholders with effective and efficient personal lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy.
Financial
Take appropriate action to minimise cancellations
Ensure new business targets are met
Ensure retention targets are met
Ensure and contribute to minimisation of general expenses
Client
Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
Build and maintain mutually beneficial relationships with internal and external stakeholders
Ensure and contribute to achieving own and company required client satisfaction targets
Business processes
Visit High Nett Worth clients regularly and on request to service existing needs as well as generate and source leads for new business
Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to):
General Enquiries such as but not limited to cover, products, processes etc
New Business, Referrals, Renewals, Endorsements and Re-broke
Conduct risk assessments
Analyse clients’ portfolios
Request, obtain and assess quotes from insurers
Rate policies
Request, obtain and/or provide clients with all required information and/or documents § Arrange valuations and reinsurance
Raise premiums
File all relevant documentation electronically and in hard copy
Upsell cover to clients where appropriate
Generate new business leads and/or referrals and successfully convert leads
Ensure productivity targets are met
Adhere to company mandates
Participate and contribute in ad hoc projects
Report any suspected fraud, misrepresentation and/or dishonesty
Keep accurate record of own activities
Learning and Growth
Live the RBS values
Ensure continuous self-development
Share information and knowledge with the team
Minimum Requirements
Matric or equivalent
RE5
FAIS Compliant (Credits and/or full qualification)
Computer Literate
Excellent communication skills
3 years’ experience working in face-to-face sales (Short Term Insurance)
3 years’ experience as a Personal Lines (Short Term Insurance)
