Customer Relations Specialist and Office Administrator - Cape Town
We are seeking a full-time, energetic individual with a passion for the construction industry and exceptional customer service skills. The successful candidate should be able to maintain excellent customer relationships, multi-task efficiently, and communicate effectively with both customers and co-workers.
Job Responsibilities and Duties
Act as the primary point of contact for customers, supporting the day-to-day operations of the company.
Handle incoming and outgoing calls; primarily booking service calls and allocating job numbers.
Proofread quotations before dispatching and manage the diary for the production and sales teams.
Work closely with sales and production teams to maintain a positive and productive communication line with clients.
Process customer orders accurately via phone and email.
Prepare and dispatch quotation-related documents in a timely manner.
Handle invoicing and mailing tasks.
Report on statistics, including quotations prepared, acceptance rate, and marketing success rate.
Book and reconfirm site visits.
Track progress on quotes, sending reminders when necessary and escalating if outstanding.
Communicate project start dates to customers and coordinate with the finance team regarding deposits.
Engage with customers post-service to ensure satisfaction and handle final invoicing.
Prepare weekly file of quotations and repairs for the Production Manager.
Assist with stock management
Capturing of daily staff sign-ins.
Ensure and manage staff health and safety training is up to date and reporting thereof to SEESA
Adhoc requests as my be required by management from time to time
Desired Skills & Qualifications
3-5 years of customer service experience.
High attention to detail.
Strong communication skills, both verbal and written in English & Afrikaans
Above average proficiency in Microsoft Office, especially Word, Excel & Outlook and adaptability to new programs.
Excellent data entry skills.
Ability to work independently and collaboratively within a team.
Willingness to take directions, improve, and suggest task optimizations.
Self-motivated and organized.
Familiarity with Cape Town areas.
Personal Attributes Are you organized, with the ability to prioritize tasks effectively? Do you communicate well and present yourself professionally? Can you quickly build rapport, manage tasks efficiently, and always look for ways to improve? If you resonate with these attributes, you might just be the customer service rockstar we're looking for!
Apply today and be a part of our dynamic and passionate team!
Job Type: Full-time
Salary: R8,000.00 - R15,000.00 per month
Ability to commute/relocate:
Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Administrative office procedures, practices and equipment: 3 years (Required)
Application Deadline: 2023/10/30