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Technical Field Specialist

Job title:
Technical Field Specialist


Degree or National Diploma in any relevant engineering field or Diploma/ Degree in Operations Management with a Motor Mechanic trade certificate and a Master Technician certificate Minimum 5 years' motor industry experience gained in a technical services environment/ product engineering/ after sales Minimum 2 years’ experience in dealing with automotive product support issues of a technical nature and customer service liaison relating to technical support Expert knowledge of product, group standards, after sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework Proven experience in dealer network with specific focus on after sales and vehicle diagnostics Expert knowledge of product defect diagnostics through Guided Fault Finding (GFF) In-depth knowledge and understanding of the Consumer Protection Act (CPA) Manage and formulate new dealer strategies Effective problem-solving abilities, combined with logical visual and spatial thinking skills Customer orientated, assertive and persuasive skills Computer literacy (MS Office) and group systems RESPONSIBILITIES Function as “flying doctor” with regard to on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to effect improved quality of information and quicker resolution Travel at short notice to repair complex problems to the correct safety and quality standards on vehicles at dealers (both local and sub-Saharan Importers) Perform root-cause analysis of complex vehicle problems and providing input for developing dealer training content and material to address specific shortcomings and topics Ensure the most economic method of diagnosis and appropriate repair quality standards are achieved within the dealer network and at sub-Saharan importers Implement corrective measures which will enable the dealer to achieve monthly business objectives and compliance levels, relating to workshop processes as well as the increase of workshop effectiveness and minimizing repeat repair potential Conduct in-depth 3-4 day dealer onsite compliance audits to prescribed group aftersales processes and standards Monitor and report dealer specific metrics relating to the technical core process compliance Collaborate with dealer management and after sales field force in order to identify and implement corrective actions for underperforming dealers with respect to group service targets Manage the dealer network’s conformity to single incident reporting and campaign fulfilment to limit potential corporate liability risks Identify and address the training and development needs of the dealer’s workshop and after sales staff to ensure targeted technical capability is in place Manage the speedy resolution of escalated customer concerns involving TSC, customer interaction centre and the dealer Ensure the ongoing development and coaching of dealer personnel to the desired level of technical core process compliance


Job reference:
Technical Field Specialist
Monday - Friday
Pretoria, South Africa
Working term:
salary to be advised
Application deadline:

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Working Hours: Monday - Friday
Job Location: Pretoria, South Africa
Salary: salary to be advised

Degree or National Diploma in any relevant engineering field or Diploma/ Degree in Operations Management with a Motor Mechanic trade certificate and a Master Technician certificate Minimum 5 years' m...



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