Randburg. Salary R55k incl med aid /fund. Description Our client is looking for an energetic Account Director champion in our client service team. With at least 6 years’ agency experience, and a flare for problem-solving, you’ll nurture and build lasting client relationships for the agency. About the role To establish and maintain the client relationship standard of excellence for the agency to follow To manage senior client expectations, increase client satisfaction and engagement To strategically consult to clients on their brand and communication strategies and campaigns To identify and develop new opportunities within existing clients to maximise account growth To determine the strategic direction and tone for all client accounts To stay ahead of the curve on areas of the agency’s specialties and core competencies To ensure all work is completed on time, delivered to the clients’ strategy and budget To manage tracking and reporting of performance to uphold team accountability and promote quality of service To negotiate beneficial and competitive rates and contracts with client procurement teams To pursue new ways to contribute to overall agency and client profitability To actively input into the development of agency’s strategy To promote the agency’s purpose, vision and values and strategic objectives (both internally and externally) To establish strong relationships across all agency disciplines (creative, digital, etc) To monitor and manage staff development, reviews and hiring for roles within Client Services To mentor fellow employees To actively manage campaigns across all channels, especially digital Our expectations of your experience: Significant experience in a senior management or executive level position Exemplary client service skills with the ability to maintain and extend client relationships In-depth understanding of all communication, digital and marketing disciplines Excellent time management, numeracy skills and attention to detail Well-developed inter-personal skills and experience in dealing with senior stakeholders Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting Assertive and able to take charge of a situation when appropriate Ability to lead, motivate and influence others. About you: Spirited, adaptable, friendly, diligent and customer focused Enthusiastic about creative and digital solutions, always curious to learn and share new ideas Passionate about studio life and maintaining a healthy agency culture Both diplomatic and persuasive in equal measure For clients you’ll be their representative in the agency. Whilst you will challenge their thinking to deliver a better solution, you’ll be able to translate their requests meticulously and accurately to the delivery teams This isn’t a role to grow into; you will need to be able to demonstrate you’re already delivering to this level, however we’ll offer you opportunities to learn and gain experience to improve your skills and stay and ahead of the game. About the agency: You will be joining an award winning full service marketing agency and be part of a team of creative problem solvers focused on helping our clients succeed. Our clients range from financial to tech to retail. We are focused, determined, hard working, creative, smart and solution-orientated. We understand strategy and know exactly what we are aiming to achieve with every piece of work we do. We are creative and know how to translate strategy into creative that delivers. We focus on campaign outcomes and meticulously measure and report on everything we do to ensure we MAKE IT MATTER