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Contract Restaurant Manager

Job title:
Contract Restaurant Manager

Description

Overview: To assist the hub manager with daily Food operations. Responsibilities Late Complaints / Monthly SLA OTIF breach adjustments A TDT Hub should indicate in the “non-escalated” branch notes on the dashboard that the late order was affected by indicating: “delay due to poor weather conditions”, provided Ops Queries has been notified via email as stipulated above. Delivery Execution “Live” Standard (Positive flow) Read and respond to notes on the branch dashboard Escalate relevant notes to the order success team Manage driver availability (online and available) Manage order acceptance and execution appropriately Provide updates to drivers to actively facilitate order success to the best of their ability (e.g. directions, change of order details) Exceptions Order offer acceptance Non-final failure management Vehicle breakdown Cannot complete collection Cannot find address Late collections Late deliveries Failure escalation management and food loss management Delivery completeness Operational Management Metrics On Time in Full (OTIF) Doorbell usage Offer acceptance 1st offer, 2nd offer, 3rd offer POC and POD triggers on collection and delivery location, respectively Non-final failure reasons Expired and rejected offer rates Express waybill completion during food deliveries Frozen orders Assign ASAP Collection of all failed Food and alcohol deliveries Qualifications and Experiences Grade 12 Previous management experience i.e. restaurant manager/Waiter/Front shop supervisor Competencies and Skills Basic internet Excel Planning Communication Decision making Problem solving Motivating Company Description We are currently recruiting for a Contract Restaurant Manager for a company based in the Hatfield, Pretoria. The ideal candidate must a Grade 12 and previous management experience i.e. Waiter/Front shop supervisor.

Details

Job reference:
Contract Restaurant Manager
Hours:
Contract
Location:
Hatfield, South Africa
Working term:
Contract
Salary:
Market Related
Application deadline:
05/02/2022
 

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Working Hours: Contract
Job Location: Hatfield, South Africa
Salary: Market Related

Overview: To assist the hub manager with daily Food operations. Responsibilities Late Complaints / Monthly SLA OTIF breach adjustments A TDT Hub should indicate in the “non-escalated” branc...

1

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