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TECHNICAL SERVICE MANAGER - SOUTHFIELD

Job title:
TECHNICAL SERVICE MANAGER - SOUTHFIELD

Description

TECHNICAL SERVICE MANAGER - SOUTHFIELD We are looking for a happy, cool-headed and capable person to join our team in Cape Town. We need a service manager (office based) who will handle all customer calls, arrange work schedules, etc. Candidates with relevant job-related experience will be preferred. Computer literacy is essential, including Word, Outlook and Excel. Pastel experience will be an advantage. Minimum requirement is Matric. Appropriate tertiary technikon or university diploma/degree will be advantageous. Own car and SA driver’s license essential. Technical understanding or experience in the Catering Equipment Industry will be an advantage, along with experience in the hospitality industry. Must be fluent in English and Afrikaans. Key Performance Areas include, but are not limited to: · Ensuring technical staff are managed, daily tasks and worksheets allocated, service reports effectively managed, routing of work to optimise transport costs, quotations for repairs processed and sent to customers timeously, and then followed up to completion and invoicing. · Handling all customer calls for breakdowns and routing the calls to technicians. · Checking Daily Service Reports and preparing work schedules for the following days and weeks ahead. · Ensuring that all customers are serviced monthly, or as required. · Maintaining compliance with all SLA’s for customers. · Maintaining all data bases accurately, including interfacing with Greenform systems, and maintaining internal backup databases. · Managing all technical repair staff vehicle and support requirements. · Maintaining accurate spares control and stock management of all spares and after hours spares requirements. · Interfacing with branches, management and sales staff. · Ensuring all company procedures and policies are followed and providing effective management of service staff at all times. Candidates who live in the Southern Suburbs will be at an advantage. This position requires a confident team player and manager who has the ability to work independently. Send your 2 - page CV to jobs@foodsafety.co.za. All applications will be confidential. Remuneration will be commensurate with qualifications and experience. Only shortlisted candidates will be contacted.

Details

Job reference:
TECHNICAL SERVICE MANAGER - SOUTHFIELD
Hours:
Monday - Friday
Location:
Cape Town, South Africa
Working term:
Permanent
Salary:
salary to be advised
Application deadline:
10/01/2022
 

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Working Hours: Monday - Friday
Job Location: Cape Town, South Africa
Salary: salary to be advised

TECHNICAL SERVICE MANAGER - SOUTHFIELD We are looking for a happy, cool-headed and capable person to join our team in Cape Town. We need a service manager (office based) who will handle all cus...

1

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