A company that is credible in delivering staffing solutions, workforce management, medical fitness screening and home care has an opportunity for a Salary Consultant in Woodmead.
The Salary Consultant is responsible for adhering to operational policy and procedure, accurate capturing and updating all assignee personal and payroll related information into the data base/s as well as the prompt resolution of assignee pay related queries. As the assignees advocate, ensure that the assignees are informed of the available benefits and adhere to policy and process to ensure all benefit applications are actioned.
Qualification and Experience
Minimum of 1 year work experience
Knowledge of the Healthcare industry
Knowledge of the Temporary Employment Industry
Intermediate computer skills including all Microsoft Office programmes (word, Excel, email)
Roles and Responsibilities
Customers / Clients / Assignees
Ensure the growth of the billings by ensuring that all Company and Operational Policies and Procedures are adhered to.
Ensure assignee retention by attending to assignee queries promptly and efficiently and resolving all pay queries within the prescribed deadline.
Build a relationship of trust with the assignees.
Build relationships with the Unit Managers and PA’s in order to ensure required information is received for pay query resolution.
Fluency with Charisma’s benefit offerings, proactively engage with the assignees ensuring assignee retention and loyalty to the Charisma Brand
Register new assignees and capture all necessary information on the data base/s.
Once approved by the Clinical Facilitator / Branch Manager update assignee rank changes on the AX and infoBOOK.
Update assignee personal Masterfile information.
Update bank details.
Manage the process for ensuring the assignees are registered for the Core Benefits.
Manage the process and ensure the assignees are registered with the company indemnity cover.
Manage the assignee tax process and ensure that all assignees tax requests / changes are loaded on CRM
Investigate all assignee pay related queries ensuring there is resolution and feedback to the assignee within 24 hours.
Ensure outstanding timesheets are received from the client.
As and when necessary, log calls on infoCALL when ‘hands on hours’ have not been received to request Sigma logs.
Close logs in infoCALL once Sigma log has been received.
Manage the rejection list.
Furnish the assignee with pay-slips and IRP 5’s.
As required, provide Credit Control with the necessary register pages and motivation letters.
Keeping records for reporting and statistics.
Assist the Branch Manager and Team Leader in identifying opportunities for business development and the growth of the business.
Understands the macro environment and the impacts of economic, legislative and other influences on the Company and operations.
Technical Information Systems Knowledge
Fluency with the workings of infoBOOK and infoCALL.
Fluency with the workings of Human Resources in AX.
Knowledge and understanding of the ‘Hands on Process’ and Sigma Logs.
Identify and report assignee related incidents to the Team Leader and Branch Manager.
Ensure validation of current SANC/Work permits/Visas/Passports / ID’s.
Take responsibility for any reasonable task delegated by the Team Leader/Branch Manager.
Ensure accurate recording of all assignee related queries.
Compiling of statistics for the Branch Manager.
Leadership and Values
Ensures that Company values are consistent and that they reflect a culture of customer care and integrity.
Assist the Branch Manager to drive all Adcorp and Company initiatives, and benefits.
Develop and foster sound relationships to ensure co-operative working relationships.
Accepts ownership and responsibility for all actions taken – does not pass the buck.