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IT Software Implementation Account Manager

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Job Title: IT Software Implementation Account Manager
Description
This company provides bespoke software to the asset management industry. An exciting career opportunity awaits based in Melrose Arch. Requirements that are non negotiable: Fintech experience - 5 years Bcom or Bsc Degree with majors in Finance or IT CFA would be ideal You must have an interest in the IT side of whatever you have studied Excel skill must be intermediate to advanced - platform used by the company Sal could be slightly negotiable for the right candidate Responsibility: This is a leadership role where the appointed candidate will be the line manager to two junior implementation consultants within the next 12-month period. The candidate will be responsible for providing guidance and support to these candidates daily and will be accountable for their performance. You will liaise and Interface with clients and key project stakeholders as and when required. The candidate should have the experience and confidence to engage at a client management and/or executive level. The candidate is expected to form good working relationships with all stakeholders. You will have enough of a high-level system understanding to be able to deliver on adhoc day to day client requests. The candidate will have the backing and support of the implementation team, as and when required. You will ensure delivery of excellent service and support to Johannesburg based clients in line with the SLAs You will have a sufficient understanding of the solutions delivered to clients to provide them with first level and later second level support. You will have the required experience to know how and when to escalate issues to ensure a quick turnaround to client queries. Understand the business requirements of our clients, the focus being the research and investment process of these Asset Managers. To have the ability to train users Provide feedback to the Development team regarding new functionality requirements and bugs. Own and enhance the relationship with users. Be a Brand Ambassador Please note if you do not get feedback in 7 days, you have not been successful.
Details
Job Ref: IT Software Implementation Account Manager
Hours:
Location: Melrose Arch, South Africa
Working Term: Permanent
Salary: negotiable
Application Deadline: 16/02/2019

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