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Product Support Technician

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Job Title: Product Support Technician


  • Fully bilingual in Afrikaans and English - NON NEGOTIABLE
  • Approximately 4-6 years’ experience in the agricultural technical service / support industry
  • Formal qualification in Mechanical, Instrumentation, Fitting, Agricultural field
  • Technical experience relating to diagnostics / trouble shooting of GPS, mechanical, electronic & hydraulic systems
  • Ability to read prints & schematics

KPA - Key performance areas

  • Analyse, investigate & resolve product failures
  • Trouble shooting & solving electronic, hydraulic & mechanical technical (in the factory & in the field
  • To commission & install products
  • To provide Customer Support & training to both Dealers and end users
  • Analysing customer requirements & issuing quotations
  • Administration of record keeping, expenses & job cards
  • Oversee all training needs of Regional Sales Managers & factory staff
  • Provide telephone, face-to-face & online support to customers
  • Ensure users can use the equipment (& provide personal tuition & self-help instructions)
  • Arrange demo days & ensure that the implements are set-up correctly

This list is not exhaustive.

Job Ref: Product Support Technician
Hours: Monday - Friday
Location: Johannesburg, South Africa
Working Term: Permanent
Salary: Market Related
Application Deadline: 17/09/2018

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