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Claims Consultant

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Job Title: Claims Consultant

Company based in the CBD, Cape Town.

Role primarily involves managing inbound calls from end customers who wants to claim - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key; with focus on Customer Satisfaction and quality of transactions.

Minimum Requirements

A minimum of 2 years' experience in any of the following industries:

  • Retail
  • BPO
  • Hospitality
  • Frontline Service
  • 6 months experience dealing with insurance claims would be preferred.

Matric (Essential)
Clear ITC
Clear Criminal Record
Willing to work rotational shifts

Skills Required
Good communication & listening skills
Intermediate computer skills
Problem solving skills
Analytical ability
Sales skills
Neutral accent

Remuneration & Benefits

  • R6500 basic salary (+ up to R5000 Performance Bonuses)
  • Transport after 8pm to your door
  • Shift allowances
  • Shifts between 12pm and 12am
  • Monthly Medical Aid Allowance of R764 (Discovery Health)
  • Monthly Pension contribution of 5% by employer and 5% by employee
  • Employee Wellness:
  • Employee Assistance Program
  • In-house gym & personal trainer in the mornings
  • In-house clinic
  • Subsidized meals
  • Reward & Recognition programs
Job Ref: Claims Consultant
Hours: Monday - Friday
Location: Cape Town, South Africa
Working Term: Permanent
Salary: R6 500 + Benefits
Application Deadline: 19/05/2018

Search results - Claims Consultant

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