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Patient Service Executive x2 / Customer Servi

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Job Title: Patient Service Executive x2 / Customer Service Consultant (Night Shift)
Description

PATIENT SERVICE EXECUTIVES X2 / CUSTOMER SERVICE CONSULTANT (NIGHT SHIFT) | INTERNATIONAL HEALTHCARE SERVICE PROVIDER
CENTURY CITY - CAPE TOWN | R 13 800 (INCLUDING SHIFT ALLOWANCE) + INCENTIVES
PERMANENT POSITION | START FEBRUARY

ROTATIONAL SHIFTS BETWEEN 11:00 PM AND 09:00 AM – MONDAY TO FRIDAY (8 HOUR SHIFTS WITH 1 HOUR BREAK)

Our client is the GLOBE’S LEADING PRIVATE PROVIDER OF SEXUAL HEALTH TESTING SERVICES. They offer patients fast, confidential and anonymous testing and results across UK, Ireland, South Africa, Middle East, India, Kenya. They will be opening in More African Countries, More SE Asian countries and Australia. The company’s HQ is in the UK.
You will be working in the PATIENT SERVICES TEAM WITHIN AN INBOUND CALL CENTER ENVIRONMENT.
The main responsibility of the Patient Service Executive to provide an excellent customer experience for patients who call the company’s booking line in internationally. 

REQUIREMENTS

  • MUST BE ABLE TO WORK SHIFTS
  • Matric
  • Nursing Qualification/ Experience
  • Healthcare Customer Service experience
  • PA/Administration experience
  • Excellent IT skills e.g. word, excel, internet
  • Excellent command of written and spoken English and an excellent telephone manner
  • International language speaking ideal
  • Good organisational skills
  • Ability to get stuff done
  • Willingness to learn about Sexual Health
  • Excellent attention to detail
  • Enthusiasm about new challenges


JOB DESCRIPTION

  • Dealing with all inbound customer /patient enquiries
  • Answering the booking team phone line
  • Selling STI testing services to patients
  • Booking patients into centres for appointments
  • Answering patient queries
  • Providing an excellent patient service
  • Suggesting improvements to tests, services and systems
  • Fulfilling patient orders and requests
  • Support International Expansion

APPLY WITH YOUR MOVE PERSONNEL - TODAY!                 

Details
Job Ref: Patient Service Executive x2 / Customer Service Consultant (Night Shift)
Hours: Shifts
Location: Cape Town, South Africa
Working Term: Permanent
Salary: R 13 800 (INCLUDING SHIFT ALLOWANCE) + INCENTIVES
Application Deadline: 13/01/2018

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