Job Title: Patient Service Executive x2 / Customer Service Consultant (Night Shift)
PATIENT SERVICE EXECUTIVES X2 / CUSTOMER SERVICE CONSULTANT (NIGHT SHIFT) | INTERNATIONAL HEALTHCARE SERVICE PROVIDER
CENTURY CITY - CAPE TOWN | R 13 800 (INCLUDING SHIFT ALLOWANCE) + INCENTIVES
PERMANENT POSITION | START FEBRUARY
ROTATIONAL SHIFTS BETWEEN 11:00 PM AND 09:00 AM – MONDAY TO FRIDAY (8 HOUR SHIFTS WITH 1 HOUR BREAK)
Our client is the GLOBE’S LEADING PRIVATE PROVIDER OF SEXUAL HEALTH TESTING SERVICES. They offer patients fast, confidential and anonymous testing and results across UK, Ireland, South Africa, Middle East, India, Kenya. They will be opening in More African Countries, More SE Asian countries and Australia. The company’s HQ is in the UK.
You will be working in the PATIENT SERVICES TEAM WITHIN AN INBOUND CALL CENTER ENVIRONMENT.
The main responsibility of the Patient Service Executive to provide an excellent customer experience for patients who call the company’s booking line in internationally.
MUST BE ABLE TO WORK SHIFTS
Nursing Qualification/ Experience
Healthcare Customer Service experience
Excellent IT skills e.g. word, excel, internet
Excellent command of written and spoken English and an excellent telephone manner
International language speaking ideal
Good organisational skills
Ability to get stuff done
Willingness to learn about Sexual Health
Excellent attention to detail
Enthusiasm about new challenges
Dealing with all inbound customer /patient enquiries
Answering the booking team phone line
Selling STI testing services to patients
Booking patients into centres for appointments
Answering patient queries
Providing an excellent patient service
Suggesting improvements to tests, services and systems
Fulfilling patient orders and requests
Support International Expansion
APPLY WITH YOUR MOVE PERSONNEL - TODAY!
Patient Service Executive x2 / Customer Service Consultant (Night Shift)
Cape Town, South Africa
R 13 800 (INCLUDING SHIFT ALLOWANCE) + INCENTIVES
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