Moderate customer's reviews and respond to their queries via email
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Demonstrates appropriate sense of urgency for reviews and email response times and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
Proactively communicates system and process issues, and customer feedback trends to management
Exceeds customer expectations by going above and beyond.
Fluency in Italian, written and verbal and English as a second language.
Matric or equivalent to a NQF 4 qualification
I+ year of relevant customer service experience
Internet navigation and troubleshooting Skills
Proficiency in Microsoft Outlook and MS Office applications
Excellent communication skills (spoken and written)
R 73 per hour. This works out to an average of R 12,653.09 per month and R 151 837 per annum
Hours for your shift may vary between the hours of 07:00 am and 21:30pm. You may also be required to work one day on the weekend
Should your require a Work Permit, my client will sponsor your permit application, as well as reimburse costs for application of your police clearance, courier costs, medical and radiological reports costs
Gardens, Cape Town
Cape Town, South Africa
R 73 per hour
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