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French Call Centre Agent

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Job Title: French Call Centre Agent
Description

We are looking for a self motivated French speaking Call Centre Agent (inbound and outbound) to join our young dynamic Team. You should be confident in your ability to activate and promote company products to existing and new customers. Please note that shift work is involved (having own transport would be an advantage).
Key performance areas
• To meet and exceed daily and weekly objectives and targets
• Ensure that more complex customer issues are followed up and resolved in a timely manner
• Offer customers new promotions
• Proactively develop customer relationships by maintaining contact at an appropriate level
• To ensure outbound sales targets are consistently achieved
• Feedback recurring customer issues to Team Leader and relevant internal department, where applicable
• Contribute to the ongoing development and improvement of the customer experience
• First point of contact for most customers - must act as an ambassador for the company
• Updating System and recording customer responses

Job Requirements: 

Qualifications
• Matric/Diploma
Skills and attributes
• Must have at least 6 months experience in a customer service / Telesales role, ideally in a Call Centre environment and dealing with high value customers
• Must have worked to targets and objectives
• Experience in using Microsoft Word, Excel and the Internet
• Excellent verbal and written communication skills in English and French
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
• High level of sales flair, with a proven ability to see problems through to their resolution
• Able to efficiently handle objections
• Results drive and passionate about attaining targets

Details
Job Ref: French Call Centre Agent
Hours: Shifts
Location: Woodmead, South Africa
Working Term: Permanent
Salary: Market Related
Application Deadline: 11/01/2017

French Call Centre Agent

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